Troubleshooting App Issues

Android Incompatibility
Our Android app software is designed to wo...
Thu, 4 Feb, 2016 at 5:36 PM
Comma Appearing in Place of Street Address
In tabs that display location addresses, like Contact, Events v2, Around Us, etc., you may see a comma in place of an address, as below (see Fig. A). Th...
Tue, 2 Feb, 2016 at 5:00 PM
Confirmation Emails Coming From Wrong Email Address
Read over the info below if you or your clients are receiving confirmation emails from the wrong email address. We explain how our confirmation emails w...
Thu, 4 Feb, 2016 at 5:38 PM
Crashing Issues
If your app is crashing, there are several possible causes. First, it's important to identify when it's crashing, so you can then determined why ...
Tue, 2 Feb, 2016 at 4:55 PM
Facebook Page Failing to Load
If your Facebook Page is using an old URL format (see example below), it may fail to load in web views within your app. To update your page's URL, ...
Tue, 2 Feb, 2016 at 5:11 PM
Message Center Shortcut Not Displaying Message Count
The home screen Message Center shortcut appears on the app home screen and takes users straight to the Messages tab when clicked. It will also indicate ...
Tue, 2 Feb, 2016 at 5:15 PM
Push Notification Issues
We know push notifications are a crucial feature for your apps, and sometimes things go wrong. If you receive an error message when sending your push no...
Tue, 2 Feb, 2016 at 5:27 PM