Available on:
- iOS
- Android
- HTML5

Our new food ordering feature has been reworked from the ground up! It's now written in native code for iOS and Android (with Cherry source code or later) and rewritten in HTML5 with some great upgrades.

With a cleaner and more intuitive design, the Cherry release brings more features and control to your ordering system than ever before.

Updating Your App

When you toggle on the new HTML5 version or republish your app to Cherry or later for the native version, you'll need to do some back-end work:

  • Add category images.

  • Set the opening times for each location.

  • Select how many days in advance orders are accepted.

  • Create a Braintree account if you wish to accept credit card or Paypal payments.

  • Make Delivery Fee and Convenience Fee taxable if desired.

  • Choose a Free Delivery amount (min. order total for free delivery) if desired.

To the New HTML5 Version

If your app is using the older HTML5 version (and is running a pre-Cherry source code), you can easily turn on the new HTML5 Food Ordering feature by toggling this option on. At any time, you can roll back to the old version by toggling off (but this won't be the case in the future). Keep in mind, content changes will be made to both the new and old versions, so be careful when editing! Once you toggle the new version on, your live app will begin using the new HTML5 version. This means the favorite addresses and past orders features are not included.

To the New Native Version

When you update your app to the Cherry source or later, it will begin using the native Food Ordering feature, which includes all the awesome new benefits.

 

Feature Setup

See below for setup info on each new feature and upgrades!

Service Types

Under the Restaurant Information section you can select the order types your business accepts and how many days in advance you accept them.

  • The Dine in option is only available for same-day service.

  • Takeout and Delivery can be set anywhere from same-day to 6 days in advance.

Delivery Options

  • Delivery Radius: Only users with delivery addresses within this radius can successfully place orders. (Enter zero to disable this limit.)

  • Delivery Minimum: The minimum order total (before tax and fees) required for delivery.

  • Delivery Fee: The monetary value that will be added to delivery orders. This can be set as taxable or not.

  • Free Delivery Amount: The minimum order total for free delivery. When this total is met, the delivery fee will automatically disappear. (Enter 0 to always charge the Delivery Fee.)

Lead Time

Lead Time is the average amount of time it takes for an order to be prepared. This gives users a more accurate estimate and avoids rush orders. The Lead Time calculation works as follows (example uses 15-min. Lead Time):

  • Opening time of 10 AM = first available "ready" time of 10:15 AM

  • If user chooses "ASAP," the system will take the current time and round up to the nearest 5 minutes, then add the Lead Time:

    • Current time is 11:12 > rounds to 11:15 = first available "ready" time of 11:30

    • This buffer gives the user a more accurate "ready" time by allotting a few extra minutes for them to actually place the order through the app

Price List Display Option

A custom price can be displayed in list view when there are multiple sizes available in one item. We recommend using the price of the cheapest/smallest item for your Item List Price to draw users in, but it's completely up to you. If there are no size options, the regular Item Price will display in both list and detail view.

Tip Feature

You can Enable/Disable a built-in tip feature (10%, 15% & 20% are the only options) that lets your users automatically add a tip amount to their order. Just check the box next to Allow Tips? to enable it.
 

Feature Details

See below for details on features from the user's perspective!

Account Page

Users can click the button at the top right of the tab to view the new Account page. Users can manage their favorite addresses and view their past orders here. More features to come in the future!

Past Orders

On the Food Ordering landing page, users can view their last 10 orders:

  • They can remove one by swiping left across that order.

  • They can re-order the same things (depending on availability, time, etc.) by clicking a previous order then selecting "Reorder."

Location Selection

Users can view all available locations in list view or map view. Open and Closed dialogs will display based on that specific location's operating hours. If you allow orders to be placed days in advance, users will be able to select a location even when it's currently closed.

Leaving Location Prompt

Once a location and time have been selected and an item has been added to the cart, the user will receive a prompt if they try to click the back arrow to select a different location. This prompt warns them that their cart will be erased.
 

List/Grid View

Menu Categories can be viewed in list or grid view. Each category includes a title, image, and the number of items within that category.
 

Time & Availability

  • Time zones are ignored. The user is assumed to be in the same time zone as the business.

  • Menu items can be location-specific. You can pick one, multiple or all locations when adding items.

  • Menu items can have specific available times (think Breakfast Menu).

  • GPS coordinates will be required for each location.

  • You can Enable/Disable Order Types.

  • Dine-in is for same-day only.

  • Takeout & Delivery can be offered anywhere from same-day to 6 days in advance.

Shopping Cart

The redesigned shopping cart offers a much better UI, with logic enhancements and new capabilities that make ordering easy as pie (and sometimes ordering pie easy as pie).

Cart Animation

When items are added to the shopping cart, the cart icon will slide to the side to display the cart's current item count and order total.

Item Quantity

Users can pick a quantity from 1-5. If they want to order more than 5, they can click the More button, which opens a dialog box for the user to input a larger number.

Shopping Cart Page

  • Item quantity can be adjusted here. When the user sets an item quantity to zero, a prompt will ask them if they wish to remove the item from their cart.

  • Tip (if enabled) percentage can be selected. Tapping the tip percentage a second time will deselect it.

  • There is a summary of the order type and selected time.

  • Cash and Card can be accepted (depending on your back-end settings):

    • Cash: User enters the necessary information and checks out.

    • Card:

      • User enters necessary information. The app will then navigate to the Braintree checkout window.

      • If enabled through Braintree, the purchase through PayPal button is also available.

      • The card information is entered and additional validation (if required by business) is supplied.

Checkout Details

The user will see slight differences on the checkout page depending on which order option they've selected (Dine in, Takeout, or Delivery). We've also updated the back-end orders page to make it a bit more search-friendly.

Dine in and Takeout

With both options, users can toggle on Email Receipt. When enabled, an email address is required.

Delivery

All fields are required.

  • The Address field uses a map search that requires a valid delivery address. This is necessary for the app to determine whether or not the address is within the dictated delivery radius.

  • The Address page stores user's favorite addresses. The user can give each location a nickname, and these nicknames appear on the cart page so they can quickly select their desired delivery location.

Reworked Review Orders page