Whether it's a question about a feature, a frustrating issue, or just a casual chat, we're here for you.
About Our Support Team
Because we're a tech company, and solving issues often requires troubleshooting, email tends to be the best support channel. That said, we understand how much a human voice—and quick answers—helps, so we offer email support during our normal business hours as well.
Available: 9am-5pm EST
- We offer round-the-clock email support on weekdays, and limited email support over the weekends.
- We boast an average first-response time of less than 6 hours, including weekends.
- If you're writing in about a specific app, save time by providing us with the app code.
Shoot us a line here.
Orientations (Resellers only)
Available: Monday - Friday, 9 AM - 5 PM EST
- Schedule a 30-minute orientation with one of our account managers below.
- We offer 1 orientation call per month for current Resellers.
- Please familiarise yourself with the platform and features before your call so we have material to cover.
- If you're outside Australia., please provide your Skype username so we can add you before the call.
If you're looking for quick assistance, you're already in the right place. Our help desk has tons of tutorials, troubleshooting advice, and general guidance.